Refund policy

We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, please contact us at info@rigsuppy.com within 30 days of delivery.

To qualify for a return, products must be unused, in their original condition, and returned with all original packaging whenever possible. Proof of purchase may be required to process your return. Return shipping costs are the responsibility of the customer, except in cases where the item arrived damaged, defective, or incorrect due to our error, in which case we will cover return shipping. Our Support Team will guide you through the process.

Certain items are not eligible for return, including custom-made or personalized products, digital products, gift cards, clearance items, and any products marked as final sale. Additionally, items that have been installed, modified, used, or damaged after delivery cannot be returned unless they arrive defective or are covered under an applicable manufacturer warranty. We do not offer direct exchanges. If you'd like a different item, please return your original purchase for a refund and place a new order.

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. To help us resolve the issue quickly, please provide your order number along with photographs showing the product and any visible damage. Once reviewed, we will determine the appropriate resolution, which may include a replacement, refund, or store credit. We have no restocking for returns.

To initiate a return, please contact our customer support team at [info@rigsuppy.com]. Returns sent without prior authorization may not be accepted. If your return request is approved, we will provide instructions for returning the item.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect due to our error. Original shipping charges are non-refundable except where required by law.

Once a returned item has been received and inspected, approved refunds will be issued to the original payment method used at checkout. Please allow 5–10 business days for the refund to appear on your account, depending on your financial institution.

Orders may be canceled within 24 hours of purchase. After this period, orders may already be in processing and may not be eligible for cancellation.

If you haven't received your refund within 10 business days of our confirmation email, please first check with your bank or credit card company, as processing times may vary.

If you have any questions regarding this Returns & Refunds Policy, please contact us at [info@rigsuppy.com], and we will be happy to assist you.

Store Address: 3688 Northpointe Dr, Holland Michigan 49424, United States

Store Email: info@rigsuppy.com

Store Phone: 6164225146

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)

We do our best to reply to your e-mail within 1–2 business days.